Water Meter Upgrade Project

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Plymouth has begun updating its water meters to radio-readPlymouth has begun updating indoor home water meters
Water meter replacement requires the city’s contractor to enter most homes in Plymouth. Typically, meter replacement can be completed within 30 minutes. Old meters will be replaced at no cost to water customers.

The new meters communicate with a radio sensor-equipped vehicle, allowing an employee to drive down a city street to collect consumption information without accessing properties. This project will improve consistency and make reading more efficient.

Roughly 1/4 of homes in the city will not need replacement meters. These properties generally include recently constructed homes. If you are not notified for an update, no action is needed.

 

Homes subject to meter replacement will be directly notified by the contractor, PMI. Property owners will be notified when their area will undergo installation
Homes subject to meter replacement will be directly notified by the contractor, Professional Meters, Inc. Upon notification, homeowners will be able to schedule an appointment to have a contracted staff member enter the home to swap out the meter. PMI staff will be in neighborhoods during the following hours:

  • Monday-Friday: 8 a.m. to 7 p.m.
  • Saturday: 8 a.m. to 5 p.m.

Sunday appointments are available and after-hours work may be scheduled. If no appointment is made following the first notification, staff will door knock in the area during regular work hours to replace meters. If you miss the door knock, information will be left with options to schedule an appointment.

If a homeowner fails to allow staff to replace their meter after the third and final notification, a $100 per month manual read charge will be added to the utility bill until a new meter is installed.

 

All contracted staff undergo a criminal background check prior to working in the city
All staff will carry PMI identification for verification.All staff will carry PMI identification for verification and staff cannot enter a residence unless a property representative 18 years old or older is present.

It’s important to note that water meters are inside homes – the read box on the outside of the home is not what needs to be replaced. Therefore, a property representative must be present at the time of the scheduled appointment.

If you will be away for an extended period, please arrange to have someone provide installer access to your home and stay during meter installation.

 

Check your valve
It’s possible that, during meter replacement, an old or damaged water shutoff valve can break. If this occurs, repairs are the homeowner’s responsibility, not the contractor's. 

Prior to scheduling new meter installation, it’s highly recommended that property owners check their existing shut off valve to make sure it’s working properly and there is no damage. Valve type can be identified by the handle.

 

Gate valves (left) are more likely to break during shutoff: consider updating.  

Gate valves (left) are more likely to break during shutoff: consider updating.
Lever-handled ball valves (right) are less likely to break after prolonged disuse.