About the Survey 

In an effort to collect community feedback and gauge city service satisfaction, the City of Plymouth works with Polco/the National Research Center to complete a community survey every three years. Surveys include questions about quality of life, public safety, customer satisfaction and more.

2025 Survey 

Surveys were mailed to 4,000 randomly selected Plymouth households in September 2025. The city received a 15% response rate with 3% of surveys returned due to vacancy/USPS inability to deliver mail.

Key Findings from 2025

According to survey results, 96% of residents rated Plymouth as an excellent or good place to live. The survey report also found that residents:

• Roughly 9 in 10 (92%) positively rated the overall quality of life in Plymouth, surpassing the national benchmark.
• About 9 in 10 respondents provided positive ratings on the overall image or reputation of Plymouth (92%), outperforming national and custom benchmarks.
• Roughly 8 in 10 community members (79%) positively rated the overall direction that Plymouth is taking and rated their confidence in Plymouth government highly (77%) – results that are both higher than national and custom comparisons.
• Crime prevention ratings rose from 80% excellent or good in 2022 to 89% in 2025.
• Most residents indicated Plymouth’s government is excellent or good at treating all residents fairly (84%), and treating residents with respect (89%). Both ratings exceeded benchmark averages and increased significantly since 2022.
• The No. 1 ranked priority for respondents, the quality of parks and recreation was rated highly by nearly all residents (95%), surpassing the national average.
• Virtually all residents also reported feeling safe in their neighborhoods (98% somewhat or very safe) and in Plymouth’s downtown/commercial area during the day (96%).

View the full report below.