Does the city offer online payments for utility bills?
Yes. Utility customers may make payments online through the city’s authorized payment processor, Payment Service Network. Utility customers may also elect to have payments automatically deducted from their checking or savings account. Please see the payment options page for additional information.
How does the city calculate utility rates?
Water and sewer rates are a combination of a base charge and a volume-based fee.
The tiered rate for multiple-dwelling units is based on the total volume divided by the number of units sharing a meter.
The city bills residential utility accounts once every two months and commercial accounts monthly.
If I use water outside and it is not disposed of through the sewer system, am I charged for both water and sewer consumption?
No. Although charges are for any water usage that is metered, sewer charges are only based on readings from winter months and are set accordingly for the entire year.
Water that is disposed of outside should be clean water from sump pumps, garden sprinkling and other activities. This water drains into a separate sewer system called the storm sewer system. This water is not treated.
What are volume-based water rates?
To encourage conservation, water rates are tiered based on the volume of water used. Plymouth has three tiers, and the rates increase with the level of usage.
Tier 1: 0 – 12,500 gallons
Tier 2: 12,501 – 35,000 gallons
Tier 3: More than 35,000 gallons
What is the surface water fee?
The surface water fee is used to administer the surface water plan, erosion control, wetland regulations, and environmental programs. See surface water fee.